Cookies policy
Cookies are small pieces of text sent by our servers to your computer or device when you access our services. They are stored in your browser and later sent back to our servers so that we can provide contextual content. Without cookies, using the web would be a much more frustrating experience. We use them to support your activities on our website. For example, your session (so you don't have to log in again) or your shopping cart.
Cookies are also used to help us understand your preferences based on your previous or current activity on our website (the pages you have visited), your language and your country, which allows us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and interaction so that we can provide better site experiences and tools in the future.
Here is an overview of the cookies that may be stored on your device when you visit our website:
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Cookie type |
Goal |
Exemples |
|
Session & Security |
To authenticate users, protect user data, and enable the website to provide the services users expect, such as storing the contents of their shopping cart or allowing them to download files. The website will not function properly if you reject or delete these cookies. |
session_id (Odoo) fileToken (Odoo) |
|
Preferences |
Remember information about the preferred appearance or behaviour of the website, such as your preferred language or region. Your experience may be degraded if you delete these cookies, but the website will still function. |
frontend_lang (Odoo) |
|
History of interactions |
Used to collect information about your interactions with the website, the pages you have visited and any specific marketing campaigns that brought you to the website.
We may not be able to provide you with the best service if you refuse these cookies, but the website will work. |
im_livechat_previous_operator_pid (Odoo) utm_campaign (Odoo) utm_source (Odoo) utm_medium (Odoo) |
|
Advertising & Marketing |
Used to make advertising more attractive to users and more useful to publishers and advertisers, for example by providing more relevant ads when you visit other websites that display ads or to improve reporting on the performance of advertising campaigns.
Please note that some third party services may set additional cookies on your browser to identify you.
You can opt out of the use of third-party cookies by visiting the Network Advertising Initiative's Opt-Out Page. The website will continue to function if you reject or delete these cookies. |
__gads (Google) __gac (Google) |
|
Analytics |
Understanding how visitors engage with our website, via Google Analytics.
The website will continue to function if you reject or delete these cookies. |
_ga (Google) _gat (Google) _gid (Google) _gac_* (Google) |
You can instruct your computer to notify you each time a cookie is sent, or you can choose to disable all cookies. Each browser is a little different, so check your browser's help menu for the correct way to change your cookies.
We do not currently support Do Not Track signals as there is no industry standard for compliance.
Privacy Policy, Cookies & Terms & Conditions
Privacy & Cookies
"The Circuit of Spa-Francorchamps"
The Circuit de Spa-Francorchamps is committed to protecting and respecting your privacy.
We collect and process your personal data in a correct and transparent manner, in accordance with the provisions of the European Regulation of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
This privacy policy explains why we collect personal information about people who visit our website and app and how we use it.
General information
This Privacy Policy applies to the personal data (hereinafter, the "data") that we collect for the purpose of providing you with the services offered by the Circuit de Spa-Francorchamps.
By using our site or app or by providing us with your data when shopping, you are accepting the practices described in this Privacy Policy.
If you do not agree with the terms of this policy, please do not use our site or application and do not submit your data to us.
Contact details of the controller
S.A. Le Circuit de Spa-Francorchamps (hereinafter referred to as "The Circuit"), whose registered office is located at 55 Route du Circuit, 4970 Stavelot and which is registered with the Crossroads Bank for Enterprises under number (BE) 0833.629.678, is responsible for the processing of personal data (hereinafter referred to as "data") that you provide directly on its website: spa-francorchamps.be or its application.
What data do we collect, why and on what legal basis?
1. Data collected directly
This is the data provided:
When you subscribe to our newsletter
We will use your email address to keep you informed about our products and services, news and events on the Circuit.
You can withdraw your consent at any time, either by writing to us or by clicking on the "unsubscribe" link in any email we send you.
Through our website when you buy from our fan shop and purchase track days, POEs and guided tours. When you log in through our website, we use your details to send you the products you have purchased as well as the next dates of the first drives, PDE & guided tours.
The Circuit de Spa-Francorchamps only processes your data to the extent necessary for the purposes for which they were obtained.
3.2. Which type of data?
This may include your surname, first name, profession, domicile or residence, image, telephone and fax numbers, e-mail address, date and place of birth, connection information (IP address, location, etc.) etc.
This data may be collected when you visit the site or the application or when you contact us by e-mail.
When you visit our site or application, certain data may be collected for statistical purposes. This data includes your IP address, the geographical area of consultation, the day and time of consultation, and the pages consulted. By visiting our site or application, you expressly agree to the collection of this data for statistical purposes.
3.3. Cookies
Our site uses "cookies". By using it, you agree to receive cookies on your computer, tablet or smartphone. Cookies allow us to offer you an optimal browsing experience on our site.
Cookies are small text files that can be stored on your computer or mobile device when you visit websites. Information is stored in this text file, such as your choice of language for a website. When you visit the website again, this cookie is sent back to the website. In this way, the website recognises your browser and can, for example, remember your choice of language. Cookies usually also have an expiry date. Some cookies are for example automatically deleted when you close your browser (so-called session cookies), while others remain on your computer for a longer period of time, sometimes even until you delete them manually (so-called permanent cookies).
What cookies are used?
Essential cookies. These cookies are essential for visiting and using the site. For example, they allow you to navigate between the different sections of the site or to fill in forms. If you refuse these cookies, some of the site's features will not function optimally or may even be blocked.
Functional cookies. These cookies are intended to make our websites easier and more enjoyable to use. For example, they allow us to remember your preferences so that they can be used each time you interact with an affected page that can be personalised.
Performance cookies. This site uses Google Analytics, one of the most widely used analytics solutions on the web, to help us understand how you use the site and how we can improve your experience. These cookies record information such as how long you spend on the site or which pages you visit. By analysing this information, we can optimise the site and its content for visitors. For more information on Google Analytics cookies, please visit the official Google Analytics page.
Third-party cookies. These cookies are linked to sharing buttons, plugins and embedded content from third-party platforms, for example to allow you to connect to social networks. In order to function, social networking sites (Youtube, SlideShare, Facebook, Flickr, Twitter, ...) deposit cookies through our site. These can potentially be used to enhance your profile or enrich the data they hold for various purposes described in their respective privacy policies.
You can prevent the installation of cookies by adjusting your browser settings. The steps to follow are different for each browser (Microsoft Edge and Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari, ...), you can find instructions in the "Help" menu of your browser. Please be aware that disabling cookies will affect the functionality of our site and many other websites you visit.
How long do we keep your data?
We will retain your data for as long as is necessary for the purposes for which it was collected and will retain and use it until you expressly request us to stop and in accordance with applicable law.
To whom may your data be transmitted?
In the context of the execution of our services, the Circuit may subcontract, in whole or in part, some of its missions to technical subcontractors who are bound by contracts (maintenance of the infrastructure, computer security, host, ...) They could access your data only to the extent strictly necessary for the execution of their respective missions.
The Circuit does not sell or otherwise transfer data collected about you to third parties unless required to do so by law or court order.
The Circuit uses a third-party email service provider, MailChimp, for our emails. We therefore provide MailChimp with certain information, including your email address, name, language and country. MailChimp treats your information in accordance with its Privacy Policy and Cookie Statement.
What are your rights?
We will respond to your requests as soon as possible and no later than 30 (thirty) days after receipt.
6.1 Right of access
You have the right to consult your data at any time and free of charge, by sending an email to secretariat@spa-francorchamps.be or a dated and signed letter to the address of the registered office of "Le Circuit de Spa-Francorchamps".
6.2 Right of rectification
You have the right to demand that incorrect data be corrected and that inappropriate or unnecessary data be deleted by sending an email to secretariat@spa-francorchamps.be or by sending us a dated and signed letter to the address of the registered office of "Le Circuit de Spa-Francorchamps".
6.3. Right to be forgotten
When you no longer wish your data to be processed and you are eligible to request the right to erasure in accordance with data protection legislation, Le Circuit will delete your data.
6.4. Right of objection
You have the right to object to any use of your data for prospecting purposes. You can exercise your right to object either through the unsubscribe links available in the emails sent to you.
6.5. Right to restrict processing
You have the right to obtain from Circuit the limitation of the processing of your data, in accordance with the applicable data protection legislation.
Links to other websites and services
Our sites may contain links to third party sites, and some of our services give you access to third party services (organisers, promoters, commercial partners and social networks).
We are not responsible for these third party sites and services or their privacy practices. Please read the privacy statements of any third party sites or services you access from our sites or services.
Limitation of liability clause
The Circuit's liability shall be limited to direct damages, to the exclusion of any indirect damages. The Circuit shall never be held liable for damages deemed indirect such as, but not limited to, loss of data, financial or commercial prejudice, loss of profits, increase in overheads, disruption of planning.
Furthermore, Le Circuit cannot be held responsible for any damage resulting from illegitimate manipulation of the data by third parties (data theft, viruses, phishing or other computer crimes).
In the event of a dispute
Any claim, complaint or grievance shall be addressed to the registered office of the Circuit.
Applicable law and jurisdiction
These provisions shall be governed, interpreted and enforced in accordance with Belgian law, which shall be the only applicable law in the event of a dispute.
Any dispute that cannot be settled amicably within a period not exceeding one month from the date of its occurrence, which period may be extended by mutual agreement, may be brought by the most diligent party before the French-speaking Courts and Tribunals of the judicial district of Verviers, which shall have sole jurisdiction.
Date of entry into effect
This policy was created and became effective in May 2018. The Circuit reserves the right, in its sole discretion, to change, modify, add or remove portions of this policy at any time. You are advised to review this document regularly.
Terms of use of the site or application
COPYRIGHT
This website and the application are the property of the Circuit de Spa-Francorchamps and are protected by intellectual property rights. You may consult, print and download information on this website and the application for your personal use. It is forbidden to distribute the content (texts, images, logos) in whole or in part for professional and/or commercial purposes or to make it public without the prior written consent of Circuit de Spa-Francorchamps.
CONTENTS
The information on this site and the application is subject to change, improvement and updating without notice. This site is linked to external sites of, among others, dealers, manufacturers, ... The Circuit de Spa-Francorchamps cannot be held responsible for any damage that may occur as a result of opening certain third party websites.
APPLICATION
This website and the application are subject to Belgian law. Only the courts of Verviers are competent for any disputes in connection with this website and the application.
PROTECTION POLICY FOR CIRCUIT DATA PROCESSED VIA ITS MOBILE APPLICATION (AND VIA ITS CASHLESS SERVICE)
The Circuit is committed to protecting and respecting your privacy when making its mobile application (1) and cashless service (2) available to you.
1) PROCESSING OF PERSONAL DATA OF USERS OF THE APPLICATION MADE AVAILABLE BY THE CIRCUIT
Le Circuit is committed to protecting and respecting your privacy. The data that you entrust to us and that you generate during your visit on our mobile application are essentially personal data. Le Circuit scrupulously complies with the applicable legislation in this area as in all others. Here is how:
WHY DO WE PROCESS YOUR DATA? DATA PROCESSING BY THE MOBILE APPLICATION
Installation through app stores The "Spa-Francorchamps" application is available in the following app stores (platforms offering applications managed by third parties): Google play and Itunes. The download of the mobile application may therefore be subject to registration with the app store. We have no influence on the processing of your data in connection with your registration and use of these app stores.
Content sharing via the mobile application
If the operating system (Android or iOS) you are using has a function to share application content, you can use this function on our mobile application via the Share or Recommend button to share or recommend products. Depending on the feature available on your operating system and the configuration of your device, you can use social networks to share content.
Geolocation
Our mobile application has certain features (e.g. "find your way around the circuit") that use the geolocation of your device to record geolocation data. This use of your data is intended to provide you with relevant services based on your location. We only collect this data with your consent, as you must authorise the mobile application to access the geolocation services. You can withdraw this consent at any time. We do not create a travel profile from this data.
Notifications
With your consent to enable these notifications, our mobile application can inform you of certain events or topics even when it is not open. It can run in the background and send you notifications, provided that Internet access is enabled and you are present on the Circuit site. If you no longer wish to receive such notifications, you can disable this option at any time by going to the notification settings of the mobile application.
Authorisations requested by the mobile application
In order for certain functions to work, our mobile application must be able to access certain interfaces and data on your device. Depending on the operating system you are using, this may require your express permission. Our mobile application requires the following permissions (if they are necessary for processing your data):
- Your geographical location (geolocation): This permission is required for the mobile application to access the geographical location determined by your device. If you do not authorise this access, the display of content specific to your geographical location may be impossible or only possible in a restricted manner;
- Notifications: this permission is required to activate the notification service of the mobile application;
- Access to your camera: permission is required for the mobile application to use the camera function of your device, to take pictures or to read a QR code. The mobile application can only access the camera if you select the corresponding function in the mobile application;
- Your microphone: to record audio files;
- Access to the storage space of your device: This authorisation is necessary to allow the mobile application to store data in the memory or, if applicable, in an auxiliary memory of your device or to read them. The mobile application will only read data stored in connection with its use. You can withdraw these authorisations at any time or adjust the authorisation settings in the system settings of your device.
2) PROCESSING OF PERSONAL DATA OF USERS OF THE CASHLESS SERVICE PROVIDED BY THE CIRCUIT
The Circuit is responsible for the processing of personal data collected in the framework of the Cashless Service. The Circuit de Spa-Francorchamps undertakes, in the implementation and operation of its Cashless Service as in any other activity of the Circuit, to protect and respect your privacy. This is how:
USE OF OUR CASHLESS SERVICES
Creation of the cashless account Purpose :
In order to use all the features offered by our Cashless Service, it is necessary for you to create an account on our Website or on our Mobile Application.
- If you have one or more cashless cards, you can link these cards to your account.
- If you have an account on the mobile application, this application will systematically provide you with a QR code allowing you to pay via the application. The data you provide when creating your cashless account is processed to give you access to our Cashless Service. This is essential to allow you to make your purchases on the Circuit website without having to use your bank card or cash.
Legal basis - The personal data processed is essential for the execution of the agreement to make the Cashless Service functionalities available through the creation of this personal account. The purchase of products on the Circuit's website is not conditional upon the use of the Cashless Service or the creation of a personal account since payments can also be made by bank card or cash or via a Cashless card issued by the Circuit but not linked to a personal account. Thus, the Cashless service is a facility offered to the Circuit's Clients. You freely decide to create such an account which implies the processing of your data by the Circuit.
Categories of data - This may include your full name, email address, username, password and possibly your cashless card number if you decide to link one or more cards to your account. All these data are essential. Without it, we cannot create an account for you or allow you to benefit from the features offered by that account. This data may be collected when you create your account on the Circuit website or mobile application. This data may also be collected when you contact us by e-mail, telephone or post regarding the cashless service.
Data recipients - Your data may be processed by our website host, our IT service provider and our payment service providers for the purposes strictly necessary to comply with the instructions we give them.
Duration - We are obliged to retain billing data until our tax and accounting obligations expire, which is 7 full fiscal years from the 1st January of the financial year following the date of purchase of our products or delivery of our services. Data may also be retained for 10 years for contractual liability purposes. Use of your Cashless account.
Categories of data - When your account is created and linked to a Cashless card where applicable, you will find your transaction history, your balance and your receipts. Purposes: We process this data in order to display it on your Cashless account. This is necessary to allow you to access all this information centrally. You can also request invoices for purchases made via the Cashless service via your account or deactivate your card in the event of loss or theft. We also process your data in order to respond to various enquiries sent to cashless@spa-francorchamps.be regarding any malfunctioning of the Cashless Service that you may experience.
Legal basis - The personal data processed for this purpose are essential for the performance of the agreement. In addition, the same data may be processed for the purpose of controlling the use of the account and preventing fraud. This purpose is based on the legitimate interest of the Circuit to prevent fraud.
Recipients of the data - This data may be passed on to the judicial authorities in the event of fraud or other offences. Your data may also be processed by subcontractors such as the host of our website, by the host and provider of our IT services and by several payment service providers, for the purposes strictly necessary to comply with the instructions we give them.
Duration - We are obliged to retain billing data until our tax and accounting obligations expire, which is 7 full fiscal years from the 1st January of the financial year following the date of purchase of our products or delivery of our services. Data may also be retained for 10 years for contractual liability purposes.
STATISTICS
The consumption data of Clients using the Cashless Service may be used by the Circuit for statistical purposes. In this case, the data is aggregated and anonymised and therefore no longer constitutes personal data.
WIFI
Purpose - Your personal data is processed to enable you to benefit from the wifi that we provide free of charge when you are on the Circuit site in order to display the Cashless QR Codes in the mobile application.
Legal basis - Our legitimate interest in protecting our computer network and cooperating with the judicial authorities allows us to process your data to secure the wifi connection provided and to store your connection data.
Categories of data - These are your name, first name, e-mail address, password and login data. Recipient of the data - Your login data may be passed on to the judicial authorities.
Duration - We keep your data for this purpose for a maximum of 6 months after your last connection to the wifi network provided.
Location - When you use the Cashless application and display QR codes, it is implicit that you are located on the Circuit. This is also the case if you use one of the kiosks located on the Circuit. However, the Circuit does not process this data for any purpose.
PROOF OF DELETION OF YOUR DATA
Purposes - When you exercise your right to deletion or request the deletion of your personal account on the website or on the application, the Circuit keeps the data necessary to prove that the deletion has taken place. This data retention is for evidentiary purposes only and contains only the data strictly necessary to establish proof of the deletion.
Legal basis - The retention of evidence of deletion is based on the legal obligation imposed by Article 5.2 of the GDPR, namely the duty of accountability. This provision is the basis for a legal obligation within the meaning of Article 17 of the RGPD which can justify an exception to the total erasure of data. The retention of this data is also justified by the legitimate interest of the Circuit in providing evidence of compliance with its legal obligations under the RGPD.
Data categories - These are your name, surname, deletion request, date of actual deletion and deletion logs of the data in the database.
Recipient of the data - The data in the deletion register is not passed on to any recipient other than the data protection supervisory authority. Duration - Your data will be retained for as long as the Circuit is liable for non-compliance with erasure requests, i.e. for a maximum of 10 years.
LOCATION OF YOUR DATA
In the European Union - Your data is in principle only stored on servers located in the EU.
WHAT ARE YOUR RIGHTS?
Information - This right is exercised through this document. If the data processed includes the data of your staff, you undertake to make them aware of this document.
Access and rectification - You have the right to access your data and to have them rectified if necessary. You have the right to consult your data at any time and free of charge, by sending an email to secretariat@spa-francorchamps.be or a dated and signed letter to the address of the registered office of "Le Circuit de Spa-Francorchamps". You also have the right to demand that incorrect data be corrected and that inappropriate or unnecessary data be deleted by sending an email to secretariat@spa-francorchamps.be or by sending us a dated and signed letter to the address of the head office of "Le Circuit de Spa-Francorchamps".
Objection - You may object to the processing of your data by us on the basis of our legitimate interest. You can exercise your right to object through the unsubscribe links available in the emails sent to you.
Withdrawing your consent - Where data is processed on the basis of your consent, you may withdraw this decision at any time, without calling the past processing into question.
Erasure - You may obtain the erasure of your data or the restriction of processing in accordance with Articles 17 and 18 of the General Data Protection Regulation.
Portability - The data you have provided to us may be communicated or transmitted in electronic format.
WHO SHOULD YOU CONTACT? The person responsible for processing your data (S.A. Le Circuit de Spa-Francorchamps (hereinafter: "Le Circuit"), whose registered office is located at 55 Route du Circuit, 4970 Stavelot and registered with the Crossroads Bank for Enterprises under number (BE) 0833.629. 678) and its data protection officer (Tel. +32 4 229 20 10; dpo@spa-francorchamps.be, Boulevard d'Avroy 280, 4000 Liège, Belgium) are at your disposal for any questions and, upon proof of your identity, for any request relating to the rights set out above. If you require further information or wish to lodge a complaint, you can contact the Data Protection Authority (Rue de la Presse, 35 - 1000 Brussels, Tel. + 32 2 274 48 00 - https://www.autoriteprotectiondonnees.be/citoyen/agir/introduire-une-pla...).